For more support

Introduction

We’re thrilled to be collaborating with you and helping you to sell world class diagnostic products! To ensure we can continue supporting you and your business we’ve put together some useful information for you to refer back to if/when you need.

Whom to contact

As exhaustive as we have tried to make this guide for you, we may not have answered all of the questions you have. Your Success Manager is your main point of contact with Hurdle. They will be able to help you with any questions you may have and guide you in the right direction for support.

For everything else, here’s a list of some helpful contacts to help with your journey with Shopify and Hurdle collectively:

Technical Reporting: [email protected] or use this form
Hurdle Support: [email protected] or use this form
Shopify Store Set up: Shopify Help Centre

What Hurdle can and cannot support you with

We have a strong team at Hurdle who are happy to help with the following queries or problems you may have:

Product related questions
Support
Fulfilment
Finance (paying Hurdle)
Hurdle Application
Copy for the products within your store

Whilst we want to be as supportive as possible to you and your team there are certain things we will not be able to assist you with:

Shopify specific queries
Designing your storefront
Copy outside of the product page in your storefront
Social Media/Marketing
Refunds
Policies (T&C’s, Privacy Policy)