Shopify FAQs

Frequently Asked Questions

How does the shipping work?

• The Hurdle app creates an "App Shipping Profile" under "Shipping and delivery" in Shopify which defines the shipping rules for our products. You may edit this if the default settings are not suitable.

Can I link existing products in Shopify to Hurdle products?

• Not at this time, there is no way to import your existing products into Hurdle.

What emails do the customer receive?

• The order confirmation email will be sent from Shopify (and can be edited from the admin panel). All other order update emails will be sent by Hurdle.

How do I delete a product?

• In order to permanently delete a product, remove it from your store in the Hurdle dashboard. This will also permanently delete the product from Shopify. If you just want to temporarily remove it from sale, set the "Status" in Shopify to "Draft".

How do I get help?

• See this page.